We provide free shipping on orders over $50.00 to all retail orders within the United States. You have the option to choose another shipping service upon checkout at an additional cost. Bad Drip uses major shipping carriers including Fedex and USPS. Your package will be shipped via the best method available for your location and order size. We will ship orders the same day it is ordered, as long as it is placed before 12:00PM EST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive unless an upgraded shipping option was selected at checkout.
Due to personal tastes and preferences we are unable to offer e-liquid returns if the product has been opened or the tamper evident seal is broken.
BAD DRIP Labs accepts the responsibility to pay the return shipping if the return is the result of a mistake on our part (ex. you received incorrect item, defective item, etc.). For any item other than liquids, you may return in new and unused condition within 14 days of purchase for a full refund.
We strive to be as fair as possible regarding products that were received broken, or as a result of a mistake. In the rare event that you receive a defective item, we will ship a replacement to you immediately. Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order. Please inspect your order immediately upon receipt and if you feel there is an error, please submit a request to firstname.lastname@example.org
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
HOW TO RETURN TO BAD DRIP LABS:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number. We recommend using a carrier service that provides tracking.
Mail your online returns to the following address:
BAD DRIP LABS
465 PAUL RD
ROCHESTER, NY 14624
More Questions? E-mail us at SUPPORT@BADDRIPLABS.COM
NOT FOR SALE TO MINORS | Products sold on this site may contain nicotine which is a highly addictive substance. CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. Products sold on this site are intended for adult use only. You must be of legal smoking age in your territory to purchase these products. Please consult with your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, and/or Nicotine. Our products may be hazardous to your health if orally ingested. Products sold by Bad Drip Labs are smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For your protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!